The American Chamber of Commerce in Albania (AmCham) raised concerns over the functioning of the e-Albania platform. It warned of risks to businesses, data security, and economic stability.

AmCham acknowledged government efforts to digitalize public services. It described e-Albania as an important step toward modernization. However, it stressed that government digital systems manage highly sensitive data. It warned that weak auditing, security gaps, and lack of regular updates pose serious risks.

AmCham said its members report ongoing problems linked to AKSHI. Several e-Albania services function inconsistently. They fail to meet the operational needs of businesses and citizens.

Reported issues include service outages, delays, limited access during peak hours, and unpredictable system performance. AmCham said these problems disrupt business activity. They affect regulatory compliance, customer service, and daily operations.

The Chamber noted that many of its members operate in the ICT sector. Many hold international certifications. Some are fully authorized to provide services to the U.S. government.

Despite this expertise, AmCham flagged concerns over public procurement in the ICT sector. It said current practices harm fair competition and efficient use of public funds. They also increase risks in managing sensitive data.

AmCham urged the government to take immediate corrective measures. It called for uninterrupted, stable, and reliable operation of all e-Albania services, especially those critical for businesses.

As short-term steps, AmCham proposed mandatory, independent IT and cybersecurity audits. It recommended alignment with international and EU standards. It also called for stronger security clearance, access control, and clear service-level agreements for critical systems.

AmCham suggested improving ICT procurement procedures. It urged merit-based evaluation, with greater weight on technical criteria, certifications, experience, and security profiles.

The Chamber also called for structured communication on system incidents. It asked for mandatory notifications on maintenance, outages, and recovery timelines.

Finally, AmCham expressed readiness to work with the government. It offered technical expertise and international best practices, particularly from the United States, to strengthen governance, protect sensitive data, and enhance national and economic security.

/a.c/